At MONESHIA LLC, we aim to ensure your satisfaction with every purchase. Please review our refund and return terms below:
Eligibility
- Returns or refunds may be considered for orders that meet our criteria, including incorrect items received, or issues caused by our fulfillment process.
- All requests must be submitted within 30 days of the order delivery date.
Return Process
To initiate a return or refund request, please contact our support team at contact@avionneproducts.shop
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to post the refund to your account.
Non-Refundable Cases
Refunds may not be approved for issues outside of our control, including incorrect customer address information, carrier delays, or delivery issues caused by the customer.
Damaged or Lost Orders
If your order arrives damaged or is confirmed lost by the carrier, please contact us within 15 days of the expected delivery date with photos or tracking information. We will work to resolve the issue, which may include a replacement or full refund at our discretion.